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Trados Studio emergency
Inițiatorul discuției: Tom Fennell
Anne Gwathmey
Anne Gwathmey  Identity Verified
Italia
Local time: 07:37
din italiană în engleză
+ ...
to the above replies Mar 25, 2017

I'm always afraid to uninstall a licensed product for fear I won't get it back. But at this point I might not have anything left to lose. I'll be speaking to a trados agent Monday, she might have some ideas.

I tried repair--didn't work unfortunately

I have written to SDL and hope to get an answer at some point.

Thanks for the suggestions anyway
 
Emma Goldsmith
Emma Goldsmith  Identity Verified
Spania
Local time: 07:37
Membru (2004)
din spaniolă în engleză
Delete xml files. Mar 25, 2017

Anne Gwathmey wrote:

No going around it, whatever I try I get the same message.

Any suggestions?

Thanks, Temple


With Studio closed, I'd try deleting these 3 xml files:
- BaseSettings.xml
- plugincache.xml
- UserSettings.xml
from this folder:
C:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\[12.0.0.0] or [14.0.0.0] (the number depends on whether you're using Studio 2015 or 2017)

When you re-open Studio, it will re-create these 3 files.

Hope it helps!
 
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Trados Studio emergency







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