Forumuri tehnice » Trados support »
New Password Request in RWS ID account not working
Inițiatorul discuției: Rania Ioannou
Rania Ioannou
Rania Ioannou  Identity Verified
Regatul Unit
Local time: 13:41
din engleză în greacă
+ ...
Oct 12, 2021

I've been trying for hours to log in to my RWS ID account. I have lost my password and when I'm requesting a new one I don't get an email to change the password. This keeps going on for hours now so if anything was supposed to come to my mailbox, it should have arrived by now. I have also asked for help in the chatbox and they have also tried to send me an email to change my password, but without luck.

How can I regain access to my account again? I need to set up Trados on my new l... See more
I've been trying for hours to log in to my RWS ID account. I have lost my password and when I'm requesting a new one I don't get an email to change the password. This keeps going on for hours now so if anything was supposed to come to my mailbox, it should have arrived by now. I have also asked for help in the chatbox and they have also tried to send me an email to change my password, but without luck.

How can I regain access to my account again? I need to set up Trados on my new laptop for a project but I am currently lost.

Is this a common issue or is it just my bad luck today? ▲ Collapse
 
Stepan Konev
Stepan Konev  Identity Verified
Federaţia Rusă
Local time: 15:41
din engleză în rusă
You contacted RWS and they failed to help you? Oct 12, 2021

If so, hardly can anyone else help you here.
Did you check your spam folder or did you try to enter any other email address here:
2021-10-12_224355Just enter any other email.

[Edited at 2021-10-12 19:45 GMT]

Serhan Elmacıoğlu
 
Rania Ioannou
Rania Ioannou  Identity Verified
Regatul Unit
Local time: 13:41
din engleză în greacă
+ ...
INIŢIATORUL SUBIECTULUI
Yes checked spam folder and all that Oct 12, 2021

Funnily enough, you cannot log a support ticket when you cannot log in to your account so I was wondering if anyone from RWS is checking this forum. I guess Stepan you are not this person but thank you for your input.

[Edited at 2021-10-12 20:40 GMT]
 
Stepan Konev
Stepan Konev  Identity Verified
Federaţia Rusă
Local time: 15:41
din engleză în rusă
Right but Oct 12, 2021

did you try just to enter any other email?
 


To report site rules violations or get help, contact a site moderator:

Moderatorii acestui forum
Natalie[Call to this topic]
Myron Netchypor[Call to this topic]
Marco Ramón[Call to this topic]
Maya Gorgoshidze[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

New Password Request in RWS ID account not working







Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »
Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »