Watch out for auto-renewal of professional membership plus Inițiatorul discuției: Anne Lee
| Anne Lee Regatul Unit Local time: 07:21 Membru (2003) din olandeză în engleză + ...
Last year I decided to try out membership plus. However, I am not very pleased to find that my membership was automatically renewed without any advance warning. (There are other issues with my renewal and unexpected charges that I consider incorrect, but I have opened a support ticket about those.) I just want to alert colleagues who may also have taken out membership plus as a trial, without realising that it is automatically renewed by default unless you change the setting yourself. | | | Mair A-W (PhD) Germania Local time: 08:21 din germană în engleză + ... advance warning | Jan 6, 2018 |
I am surprised you say you have no advance warning: my membership was due to auto-renew at the end of November. I received email telling me about this on 31 October and 28 November: Thank you for your membership at ProZ.com! Since you have an ongoing subscription, your membership is set to automatically renew. Upcoming payment information: Next payment date: Nov 30, 2017 Amount: 189.21 USD (includes any applicable taxes) Char ... See more I am surprised you say you have no advance warning: my membership was due to auto-renew at the end of November. I received email telling me about this on 31 October and 28 November: Thank you for your membership at ProZ.com! Since you have an ongoing subscription, your membership is set to automatically renew. Upcoming payment information: Next payment date: Nov 30, 2017 Amount: 189.21 USD (includes any applicable taxes) Charge to: PayPal (me@email) You can see and manage the status of your membership, subscription, and other information at http://www.proz.com/manage-membership [...]
▲ Collapse | | | Not my experience | Jan 7, 2018 |
Anne Lee wrote: Last year I decided to try out membership plus.... Same here. I didn't renew the Plus option and didn't have any problem in not doing so. I seem to remember that unless I specified manual renewal (more expensive), I was clearly notified that renewal would be automatic. A lot of things now work like that without you own manual input (Amazon Premium shipping comes to mind). Philippe | | | Anne Lee Regatul Unit Local time: 07:21 Membru (2003) din olandeză în engleză + ... INIŢIATORUL SUBIECTULUI Prior notice would be fairer | Jan 7, 2018 |
Yes, I have auto-renewal for everything from my home insurance to my professional indemnity insurance, BUT I am informed several weeks in advance so that I can check the rate and still have time to cancel. I cannot remember any benefits of Professional membership plus that worked for me - perhaps others find it useful. | |
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Kay Denney Franţa Local time: 08:21 din franceză în engleză right address? | Jan 8, 2018 |
Are you sure you gave the same email address? All my Proz mails go to an email I created precisely for forum activity, so my business inbox doesn't fill up with messages like "your comment x has been removed because the entire thread was deleted". | | | Anne Lee Regatul Unit Local time: 07:21 Membru (2003) din olandeză în engleză + ... INIŢIATORUL SUBIECTULUI Yes, I did give the same email address. - Careful, Proz.com changes renewal dates. | Jan 8, 2018 |
All notifications from proz.com, from job offers to forum posts and support ticket-related emails, come straight to my inbox where I spot them straight away. However, the way this reminder is sent out must have gone to the spam folder. It should be sent out in a different, more noticeable manner. It may be useful for other members to know that if you renew your membership a few weeks early but choose to upgrade to Membership Plus, the new membership will come into effect immediately, so yo... See more All notifications from proz.com, from job offers to forum posts and support ticket-related emails, come straight to my inbox where I spot them straight away. However, the way this reminder is sent out must have gone to the spam folder. It should be sent out in a different, more noticeable manner. It may be useful for other members to know that if you renew your membership a few weeks early but choose to upgrade to Membership Plus, the new membership will come into effect immediately, so you will lose whatever was left of your membership. This is how - after 15 years of being a proz member - my renewal date was suddenly brought forward and it was no longer the date I had come to expect, year after year. Also, I am now being forced to extend my professional membership rather than receive a refund, so the renewal date will change again.
[Edited at 2018-01-08 13:06 GMT] ▲ Collapse | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Watch out for auto-renewal of professional membership plus Wordfast Pro | Translation Memory Software for Any Platform
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