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Cannot work in memoQ - translation grid gradually disappeared
Thread poster: Adam Siemienski
Adam Siemienski Local time: 05:14 Member (2011) English to Polish
Jul 20, 2017
I used memoQ for some days without problem. I bought a new license today. My grid became smaller and smaller, until it disappeared. Does anyone know what to do?
BTW: Kilgray support answered with "you do not have valid support agreement" or similar. Hilarious.
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Thomas T. Frost Portugal Local time: 04:14 Danish to English + ...
Kilgray
Jul 20, 2017
You should get one year's support included when you buy a licence, but if you didn't buy it directly from Kilgray, they don't necessarily know you have a contract.
I would upload the invoice to the ticket so they can see you have a contract.
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Adam Siemienski Local time: 05:14 Member (2011) English to Polish
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I bought directly from Kilgray
Jul 20, 2017
As in subject
Thomas T. Frost wrote:
You should get one year's support included when you buy a licence, but if you didn't buy it directly from Kilgray, they don't necessarily know you have a contract.
I would upload the invoice to the ticket so they can see you have a contract.
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Thomas T. Frost Portugal Local time: 04:14 Danish to English + ...
Well they need to sort it out
Jul 20, 2017
In any case, this is not something that can be sorted out in a Proz forum. You clearly need to point out to their support that you have in fact paid them for a licence. Their support does have its occasional glitches, so I'm not really surprised, but I'm sure they'll get it right – eventually.
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Adam Siemienski Local time: 05:14 Member (2011) English to Polish
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They did
Jul 20, 2017
I post just in case someone else had this issue:
Please close memoQ, go to C:\Users\%username%\AppData\Roaming\MemoQ\ and delete the following files: Preferences.xml DockLayoutConfigs.bin Preferences-editor.xml Preferences-layout.xml Preferences-lookup.xml.
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Marc Cordes Poland Local time: 05:14 English to German + ...
:)
Jul 20, 2017
Thanks for sharing the solution, Adam!
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